APPLICATION MANAGED SERVICES
Digital Transformation is a strategic initiative, supported by key Content and Process Orchestration systems. When your Content and Process Subject Matter Experts are distracted by maintaining these systems how do they help drive and support these initiatives to move forward to meet the business objectives, the truth is they usually don’t or don’t keep up with maintaining these critical systems, they become unstable, and often fall behind releases, and even worse, become unsupported, or lack critical security updates.
WHAT WE DO
Managed Services can address the resource gap by freeing your resources to focus on the business and letting our application experts manage and maintain your critical systems.
Key outcomes of using Application Managed Services:
- Free your resources to focus on business and strategic initiatives
- Reduce costs and improve efficiency
- Access to application experts
- Modernize your systems through Cloud hosted or hybrid cloud
- Increase Agility and mitigate risk
HOW WE DO IT
Our Managed Services include the following for Content and Business Process Solutions;
- Software procurement and installation
- On-call availability with defined SLAs and technical support for general and specific issues
- Proactive application monitoring, system upgrades, and patches
- Support activities such as DR planning & exercises, and security vulnerability scanning & resolution
- Planning and implementing system migration to the cloud
- Cloud Infrastructure, Hosting, and Containerization – through our Cloud Managed Services
TECHNOLOGY PARTNER
FileNet Content Manager
FileNet Case Manager
IBM Content Manager
IBM Content Manager OnDemand
IBM Business Automation Workflow
Cloud Pak for Business Automation
RESOURCES
