CONTENT SERVICES

Content Anywhere, Managed and Understood.

Are you looking for a content management solution designed just for you? Whatever the size of your business, the diversity and spread of your content or the complexity of your infrastructure, Content Services can play a key role in your digital transformation journey. Selecting the right solution needs to align with both modernization goals, but also to ensure that it meets the needs of the business. We take a advisory approach in helping our client find the right solution to meet their business goals and objectives and designed to fit your specific content needs.

Make content secure and accessible across your organization with Content Services

Enterprises are investing in digital transformation to help them modernize business processes and empower employees to grow revenue. This transformation requires processes and applications to have access to, and control over, a wide range of content including documents, images and audio files.

Knowledge workers lose a significant amount of time creating, reading, or searching for information related to their job. Content services give users efficient access to what they need across the organization. These services make content accessible across multiple channels such as mobile devices and desktops, and as discrete capabilities embedded in workflows or applications such as enterprise resource planning (ERP) systems.

What is Content Services?

Content services represent a core set of services to secure and manage Content delivered and accessed through rest and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to serve multiple constituencies and numerous use cases across an organization.

Core Capabilities of Content Services

Core “library services” such as the ability to manage versions for search and security
Governance and records management i.e. apply retention parameters to meet regulatory requirements and compliance
Support for open APIs and integration with core operational software solutions i.e. Salesforce, SAP, etc.
Collaboration and mobility capabilities
AI for content intelligence, such as the ability for the system to identify the context of a document or search documents for personally identifiable information (PII) for data privacy compliance such as GDPR
Workflow and Automation capabilities
The ability to create metadata models

Benefits of Content Services

Reduce turnaround time

Improve customer experience by accelerating customer approvals, reducing case management times, and more.

Boost Organization Productivity

Use deep-learning AI to extract insights and sensitive data from unstructured content. Automate time-consuming manual document classification and error-prone metadata entry.